Frequently Asked Questions

Do I have to have a gym or equipment to have personal training?

Nope. Whether you are a hybrid client or online your workouts are tailored to equipment you may have, body weight only or a full gym set up.

If I’m training online using the app and not face-to-face, what happens if I don’t understand an exercise?

All the exercises within our programmes/workouts are built with a video/image demonstration and a description, if you are still left baffled, not a problem there are a lot of different exercises out there and some can be very confusing to perform correctly, just drop us a message in the chat feature and we’ll get back to you with additional help or arrange a video call.

How do I book my hybrid sessions with you?

You can contact us directly through the chat feature to discuss availability, or you can go into your trainers calendar on the My PT Hub App and see their available slots to see what would work best for you, then contact your trainer with your booking preference.

How does the DD work? Do I have holiday built into my DD payments?

The monthly subscription DD has 6 weeks holiday built in for the client and trainer per annum.*

*Payments are calculated over 46 weeks of the year not 52 (this builds the 6 weeks of no charge period into the monthly DD) then the balance is split over 12 even payments due on your reoccurring billing date (Eg, You signed up with us on the 3rd your reoccurring billing date will be the 3rd).

If the client is away for a prolonged period of time and exceeds the holiday allowance, digital workouts out can be created in the app to replace the session or a video call session can be arranged, this way the diary slot is reserved for the client for when they return.

If you would like to cancel/pause your DD this can of course be done, just let your trainer know what you would like to do. Just be aware that if you cancel your DD you will lose access to the M.R.O FITNESS APP and your session slots will be opened up to people on the waiting list. As much as we would like to reserve them, we cannot reserved your booked slots without payment which I hope you can understand from a business perspective, this also gives others waiting the opportunity to get started with us.